admin_help

Vars
admins_involved	List of admin ckeys that are involved, like through responding
closed_at	The time at which the ticket was closed
full_text	All sanitized text
handler	Who is handling this admin help?
heard_by_no_admins	If any admins were online when the ticket was initialized
id	Unique ID of the ticket
initiator	Semi-misnomer, it's the person who ahelped/was bwoinked
initiator_ckey	The ckey of the initiator
initiator_key_name	The key name of the initiator
name	The current name of the ticket
opened_at	The time at which the ticket was opened
opening_responders	The list of clients currently responding to the opening ticket before it gets a response
player_interactions	List of player interactions
player_replied	Has the player replied to this ticket yet?
statclick	Statclick holder for the ticket
state	The current state of the ticket
ticket_counter	Static counter used for generating each ticket ID
ticket_interactions	The collection of interactions with this ticket. Use AddInteraction() or, preferably, admin_ticket_log()
ticket_ping	Are we added to the ticket ping subsystem in the first place
ticket_ping_stop	Have we requested this ticket to stop being part of the Ticket Ping subsystem?
webhook_sent	Whether this ahelp has sent a webhook or not, and what type
Procs
New	Call this on its own to create a ticket, don't manually assign current_ticket
convert_to_mentorhelp	Proc which converts an admin_help ticket to a mentorhelp
reply_to_admins_notification	Sends a message to the player that they are replying to admins.
ticket_status	Renders the current status of the ticket into a displayable string

Var Details

var
admins_involved
– /list

List of admin ckeys that are involved, like through responding

var
closed_at
–

The time at which the ticket was closed

var
full_text
–

All sanitized text

var
handler
–

Who is handling this admin help?

var
heard_by_no_admins
–

If any admins were online when the ticket was initialized

var
id
–

Unique ID of the ticket

var
initiator
– /client

Semi-misnomer, it's the person who ahelped/was bwoinked

var
initiator_ckey
–

The ckey of the initiator

var
initiator_key_name
–

The key name of the initiator

var
name
–

The current name of the ticket

var
opened_at
–

The time at which the ticket was opened

var
opening_responders
– /list

The list of clients currently responding to the opening ticket before it gets a response

var
player_interactions
– /list

List of player interactions

var
player_replied
–

Has the player replied to this ticket yet?

var
statclick
– /obj/effect/statclick/ahelp

Statclick holder for the ticket

var
state
–

The current state of the ticket

var
ticket_counter
– /static

Static counter used for generating each ticket ID

var
ticket_interactions
– /list

The collection of interactions with this ticket. Use AddInteraction() or, preferably, admin_ticket_log()

var
ticket_ping
–

Are we added to the ticket ping subsystem in the first place

var
ticket_ping_stop
–

Have we requested this ticket to stop being part of the Ticket Ping subsystem?

var
webhook_sent
–

Whether this ahelp has sent a webhook or not, and what type

Proc Details

New
(msg_raw, /client/C, is_bwoink, /client/admin_C, urgent)

Call this on its own to create a ticket, don't manually assign current_ticket

Arguments:

msg_raw - The first message of this admin_help: used for the initial title of the ticket
is_bwoink - Boolean operator, TRUE if this ticket was started by an admin PM

proc
convert_to_mentorhelp
(key_name)

Proc which converts an admin_help ticket to a mentorhelp

proc
reply_to_admins_notification
(message)

Sends a message to the player that they are replying to admins.

proc
ticket_status
()

Renders the current status of the ticket into a displayable string

Adminhelp Ticket /datum/admin_help

Vars

Procs

Var Details

var admins_involved – /list

var closed_at –

var full_text –

var handler –

var heard_by_no_admins –

var id –

var initiator – /client

var initiator_ckey –

var initiator_key_name –

var name –

var opened_at –

var opening_responders – /list

var player_interactions – /list

var player_replied –

var statclick – /obj/effect/statclick/ahelp

var state –

var ticket_counter – /static

var ticket_interactions – /list

var ticket_ping –

var ticket_ping_stop –

var webhook_sent –